Refund policy

Starbase Provisions: Refund & Return Policy

Consumable Goods (All Sales Final)

For the health and safety of our customers, Starbase Provisions does not accept returns or exchanges on any consumable items, including freeze-dried candy, fruits, and vegetables. Because these are perishable food products, all sales are strictly final once the payload leaves our facility in Ocala, FL. We cannot accept returned food items under any circumstances.

Damaged or Compromised Cargo

We take great care in packaging your rations to withstand the journey, but we know that transit can sometimes be rough. If your order arrives defective, significantly damaged (e.g., the mylar vacuum seal is broken or bags have burst), or if you received the incorrect item, we will make it right.

Please note that due to the delicate, brittle nature of freeze-dried goods, some settling and minor crumbling during transit is completely normal and expected.

How to Request a Replacement or Refund

If there is a critical issue with your order, you must contact us within 7 days of the delivery date.

To report an issue:

 * Email us at [Insert Your Support Email Here]

 * Include your Order Number in the subject line.

 * Attach clear photos of the damaged item(s) and the shipping box.

Refunds

If your damage claim is approved, we will, at our discretion, either send a replacement payload or issue a refund. If a refund is issued, it will be automatically processed back to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.

Lost or Stolen Packages

Starbase Provisions is not responsible for packages that are lost, stolen, or delivered to an incorrect address provided by the customer at checkout. Please ensure your transmission coordinates (shipping address) are correct before completing your order.